Process
At GMS, each project we undertake goes through a unique six stage process to ensure quality of service. Our six stage process is designed to reflect our philosophy of clearly defining objectives and creating long-term value for our clients.
Stage 1 - Project Analysis
In the first stage of our process, we examine the scope and specifications of your project through a thorough review of your inquiry. The purpose of this stage is to ensure that we have a clear understanding of your requirements and the resources to execute the requested service to your satisfaction.
Stage 1 of our process also involves us identifying your desired outcome from the project. It is here that we are often able to offer supplemental or alternative services that may result in a more efficient and effective solution. If you choose, we can even formulate an original proposal geared toward expanding and increasing your business.
Stage 2 - Pilot Project or Sample Work
Before entering into a formal arrangement with us, you may desire to sample our services. Thus, at your request, we are more than willing to conduct a free pilot program for applicable solutions or provide you with a sample of our work. This pilot program or sample can occur before you commit to our services and allows you to realize the value of our services before committing.
Stage 3 - Cost Savings Analysis
Despite their claims, many vendors do not in fact offer rates that are lower than their competitors. Therefore, rather then simply claiming that our rates are better than our competitors, at GMS we show you exactly how much you will save by partnering with us.
Cost Savings Analysis begins with us collecting price quotes for your project from numerous business service providers. You are then able to view the rate other companies will charge to complete the project. By comparing our rates with other companies you are able to realize exactly how much you are saving by partnering with GMS.
Stage 4 - Performance Measurement and Finalization of Agreement
The fourth stage of our process involves the constant review of our performance. Output is measured by way of mutually agreed upon benchmarks, which are enumerated and finalized in a Service Level Agreement (SLA). The SLA allows our clients to hold us accountable for our output, and is an insurance that we keep to our promises. A formal agreement is also entered into at this point that addresses issues of security, confidentiality, and ethics.
Stage 5: Transparent Monitoring of Project
If a business solutions provider is doing its job honestly, with integrity, and with the efforts promised, the firm should have no problem raising the curtains to let the audience see the show. At GMS we stand behind this philosophy by offering a complete transparent working relationship. For instance, when using our call center services, our clients have the option of utilizing software to monitor our call-agents work in real-time.
Stage 6: Client Feedback and Customer Management
At GMS we encourage continual client feedback through both direct communication and periodic progress reports. This feedback gives us insight into how we can continue to meet and exceed your expectations.
We also value the importance of customer management at GMS. As such, we can put together a customer management program in which we constantly monitor and respond to your customers’ feedback. Your customer management program will help to ensure mark improvement in your customers’ interactive experience with your company.
client advantage
- process